Refund, Cancellation and Exchange Policy

Welcome to Samriddhi.

At SAMRIDDHI, we take pride in delivering exquisite, handcrafted sarees, blending
tradition with timeless elegance. Each saree is a masterpiece, crafted with patience,
precision, and passion. Our policies are designed to ensure transparency and customer
satisfaction while honoring the artisanal nature of our products.

1. Order Processing and Delivery Timeline
   1.1 Standard Processing Time

• Processing & Production Time: 10-12 days
• Estimated Delivery Period: 15-18 days (may extend to 25-30 days depending on
  location accessibility)
  1.2 Why Does It Take Time?
  We do not believe in mass production; instead, we focus on ensuring that every saree
  delivered to you is:
• Handcrafted to Perfection – Each saree is woven with love, and superior
  craftsmanship takes time.
• Quality-Checked at Every Stage – Multiple levels of quality control are conducted
  before dispatch.
• Silk Mark Certified – Every premium silk saree comes with Silk Mark certification as
  a guarantee of authenticity.
• Premium Packaging & Secure Delivery – Our packaging ensures that your saree
  reaches you in impeccable condition.
  “Good things take time, and we promise that your patience will be rewarded with a saree
  that is worth cherishing!”

1. Order Cancellation Policy
   2.1 Cancellation Eligibility

• You may request to cancel your order only before it enters the processing stage.
• Once an order enters production, cancellation is not possible due to the
  handcrafted nature of our products.
  2.2 Cancellation Process

1. Send an email to teamsamriddhisworld@gmail.com with your order number and
   cancellation request.
2. Include “ORDER CANCELLATION – [Your Order Number]” in the subject line.
3. Our team will respond within 24-48 hours to confirm if cancellation is possible.
   2.3 Refund for Cancelled Orders

• If your cancellation request is approved, we will initiate a refund to your original
  payment method.
• Refunds for cancelled orders will be processed within 5-7 working days, depending
  on your payment provider.

1. Exchange Policy
   We understand that sometimes you may want a different saree, and we are happy to assist
   you with an exchange.
   3.1 Exchange Eligibility

• You can request an exchange within 7 days of delivery.
• The saree must be unused, unwashed, and in its original packaging with tags
  intact.
• Custom-stitched or pre-pleated sarees are not eligible for exchange.
• The saree must be in perfect condition, free from stains, perfume, or any damage.
  3.2 Exchange Process

1. Email teamsamriddhisworld@gmail.com with subject line “EXCHANGE REQUEST – [Your Order Number]”
2. Include the following details:
   a. Order number
   b. Product details you wish to exchange
   c. Reason for exchange
   d. Product you would like to exchange it with
3. Attach a clear unboxing video showing the condition of the product. This is
   mandatory for all exchange requests.
4. Our team will review your request within 3-5 working days.
5. Once approved, we will provide instructions for returning the original product.
6. After receiving the original product in acceptable condition, we will dispatch the
   replacement.
   3.3 Exchange Limitations

• Exchange is subject to product availability.
• If the desired product is unavailable, we will issue a redeemable voucher (see
  Section 6.1).
• If the replacement product is higher priced, you will need to pay the difference.
• If the replacement product is lower priced, we regret that we cannot refund the
  difference.
• Shipping costs for exchanges must be borne by the customer unless the exchange
  is due to our error.

1. Return and Refund Policy
   Since each saree is handcrafted with utmost care, we do not accept returns or issue
   refunds unless the product is damaged or defective upon delivery.
   4.1 Eligibility for Returns (Damaged/Defective Products Only)

• The product must have manufacturing defects or damage that existed prior to
  delivery.
• Claims must be reported within 48 hours of delivery.
  4.2 Return Process for Damaged/Defective Products

1. Email teamsamriddhisworld@gmail.com with subject line “DEFECTIVE PRODUCT – [Your Order Number]” within 48 hours of delivery.
2. Provide clear details of the defect or damage along with your order number.
3. Share a clear unboxing video showing the defect upon opening. This is mandatory
   for processing any return claim.
4. Our quality assessment team will evaluate your claim within 3-5 working days.
5. If approved, we will arrange for a reverse pickup of the product.
   4.3 Resolution Options for Valid Returns

• Replacement: We will replace the same product if it’s available in stock.
• Redeemable Voucher: If replacement is not available, we will issue a redeemable
  voucher (see Section 6.1).
• Refund: In exceptional cases where neither replacement nor redeemable voucher
  is acceptable, we may issue a refund to your original payment method. Refunds will
  be processed within 10-14 working days after we receive and verify the returned
  product.
  4.4 Non-Returnable Items
  The following items cannot be returned or exchanged:
• Products without defects or damage
• Products used, worn, washed, or altered in any way
• Products without their original packaging, tags, or Silk Mark certification
• Custom-made, pre-pleated, or stitched sarees

1. Shipping Costs for Returns and Exchanges

• For defective or damaged products, we will bear the cost of return shipping.
• For customer-initiated exchanges, the customer is responsible for return shipping
  costs unless otherwise specified.
• International returns may incur additional customs and duties, which are the
  customer’s responsibility.

1. Redeemable Voucher Policy
   6.1 Voucher Terms and Conditions

• Redeemable vouchers are issued in lieu of refunds or when an exchange product is
  unavailable.
• Single-Time Use: Vouchers can be used only once and must be used in full in a
  single transaction.
• Validity Period: Each voucher is valid for 6 months from the date of issue.
• Minimum Purchase: The replacement product must be of the same or higher value
  than the voucher amount.
• Non-Transferable: Vouchers cannot be transferred to another person.
• No Cash Value: Vouchers cannot be exchanged for cash, and no change will be
  given if the full value is not used.
• Redemption Process: To redeem, enter the voucher code at checkout when
  purchasing a replacement product.
• Combining Vouchers: Vouchers cannot be combined with other vouchers or
  promotional offers.
  6.2 Voucher Expiration
• Expired vouchers cannot be extended or honored.
• We recommend utilizing your voucher well before its expiration date.
• You will receive a reminder email 30 days before your voucher expires.

1. Additional Information
   7.1 Documentation Requirements

• All return, exchange, and refund requests require proper documentation:
  o Order number
  o Proof of purchase
  o Clear photos/videos showing the issue
  o Unboxing video (mandatory)

1. Contact Information
   For any questions regarding returns, exchanges, or redeemable vouchers, please contact
   our customer support team:

WhatsApp us: +91-7439704765 (Mon – Sat / 10am to 8pm)
Effective Date: 15/04/2025
We value our customers and stand by the quality of our products. Our policies are
designed to ensure fairness while maintaining the integrity of handcrafted sarees. Thank
you for choosing SAMRIDDHI—where tradition meets trust!

Email: teamsamriddhisworld@gmail.com

Address: Shop No: 1D4, Eden Shop, above Eden Shop, AG Block (Newtown), Action
Area 1A, Newtown, Kolkata, New Town, West Bengal 700156.