Welcome to Samriddhi

At SAMRIDDHI, we are committed to delivering our exquisite, handcrafted sarees to you  with the same care and attention that goes into creating them. Each premium silk saree,  certified with the Silk Mark as a guarantee of authenticity, is carefully packaged and  shipped to ensure it reaches you in perfect condition.

1.    Processing and Production Timeline

1.1 Standard Processing Time

●       Processing & Production Time: 10-12 days

●       Shipping Time: 5-6 days (standard)

●       Total Estimated Delivery Period: 15-18 days

1.2 Extended Delivery Timeline

Delivery may extend to 25-30 days depending on:

●       Remote delivery locations

●       Limited accessibility areas

●       Seasonal factors

●       Your chosen delivery partner’s coverage

1.3 Why Does It Take Time?

Our extended processing time reflects our commitment to quality and craftsmanship:

●       Handcrafted Excellence – Each saree is individually woven by skilled artisans • Rigorous Quality Control – Multiple inspection stages before dispatch • Silk Mark Certification – Verification and documentation of authenticity • Premium Packaging – Sustainable packaging to prevent damage during transit

“Good things take time, and we promise that your patience will be rewarded with a saree  that is worth cherishing!”

 2. Shipping and Delivery Policy

2.1 Shipping Costs

●     Free Shipping: We offer free shipping on all orders at checkout as our standard policy.

●     Potential Exceptions: In certain circumstances, shipping charges may apply due to:

○     Remote or difficult-to-access delivery locations

○     International shipping requirements and customs

○     Oversized or multiple-item orders requiring special handling

○     Expedited delivery requests

○     Seasonal constraints during peak shopping periods or festivals

○     Unforeseen logistical challenges in specific regions

Any applicable shipping charges will be communicated to you via email before finalizing your order, giving you the opportunity to approve or modify your purchase.

2.2 Delivery Partners and Timelines

●     Delivery partners will be assigned by Samriddhi based on your location and availability of service.

●     We partner with premium logistics providers to ensure your handcrafted sarees reach you safely.

●     You cannot select a specific delivery partner, but we ensure optimal selection based on your location’s requirements.

2.3 Estimated Delivery Timelines

●     Processing Time: 10-12 days (includes quality checks and packaging)

●     Standard Delivery: 15-18 days for most urban and semi-urban areas

●     Extended Timeline: 25-30 days may apply for:

○     Remote locations with limited logistics infrastructure

○     Areas with challenging geographic conditions

○     Periods of high seasonal demand

○     International destinations

○     Areas with local restrictions or limited courier service availability

2.4 Order Tracking Guidelines

●     Tracking Information: You will receive a tracking number via email once your order is dispatched.

●     How to Track Your Order:

○     Log in to your account on samriddhisworld.com and visit “My Orders” section

○     Use the tracking number provided in your dispatch confirmation email

○     Visit our website’s “Track Order” page and enter your order number and email

●     Order Status Definitions:

○     Processing: Your order has been successfully received and payment confirmed

○     Crafting: Your order is being prepared and quality-checked by our team

○     Ready To Ship: Your saree is being carefully packed and is ready to be picked up by the delivery partner

○     On the way : Your order has been handed over to the delivery partner for the transit process till it is out for delivery.

○     Completed: Your order has been successfully delivered

●     Tracking Updates: Our system provides automatic status updates at each stage of the process via email and SMS.

2.5 Delivery Updates

●     You will receive tracking information via email once your order is dispatched.

●     Our system provides regular status updates throughout the delivery process.

●     For any delivery concerns, please contact us at teamsamriddhisworld@gmail.com with your order details.

2.6 Delivery Confirmation

●     All deliveries require signature confirmation.

●     Please inspect packages upon delivery before signing.

●     We recommend capturing an unboxing video as this will be required for any exchange or return claims.

2.7 Special Circumstances

●     During nationwide events, natural calamities, or unforeseen circumstances, delivery timelines may be extended.

●     In such cases, we will communicate any delays promptly via email.

●     Your patience is appreciated as we prioritize the safe delivery of your premium silk sarees.

3.1 Domestic Shipping (India)

●       We ship to all major cities and most locations across India

●       Remote areas may have limited delivery partner options and extended delivery  times

●       International shipping is available only through direct email request • For international orders, please email teamsamriddhisworld@gmail.com with  subject line “INTERNATIONAL SHIPPING REQUEST”

●       International shipping is subject to feasibility assessment and additional charges • In your email, please include: 

o Products you wish to purchase

o Complete delivery address including country and postal code

o Contact number with country code

o Any preferred delivery timeframe

●       Our team will respond with: 

o Shipping feasibility confirmation

o Total cost including product price, shipping charges, and handling fees on Estimated delivery timeline

●       Additional customs duties, taxes, or import fees are the responsibility of the  customer

●       International orders cannot be placed directly through our website checkout

3.3 Unserviceable Areas

●       Some extremely remote locations may not be serviceable by any of our delivery  partners

●       Our system will notify you during checkout if your location cannot be serviced 

●       In such cases, you may provide an alternative delivery address

3.4 Failed Delivery Attempts

●       If you are unavailable to receive your package, the delivery partner will:  o Leave a delivery attempt notification

                      o Make 1-2 additional delivery attempts

                       o Hold the package at their local facility for a limited period

●       You may need to contact the delivery partner directly to reschedule delivery or  arrange pickup

5.3 Change of Delivery Address

●       Address changes can only be accommodated before the order enters the “CRAFTING “ stage

●       Please email teamsamriddhisworld@gmail.com immediately if you need to change  your delivery address

●       Once dispatched, the delivery address cannot be modified

6.    Shipping Delays and Issues

6.1 Potential Causes of Delay

●       Natural disasters or adverse weather conditions

●       Unforeseen transportation issues

●       Customs clearance for international shipments

●       High-volume seasonal periods

●       Limited accessibility to certain areas

6.2 Communication of Delays

●       We will notify you via email if there are any significant delays in processing or  shipping

●       For carrier-related delays after dispatch, please check the tracking information or  contact the delivery partner directly

6.3 Lost or Damaged Packages

●       If your tracking information shows delivery but you haven’t received your package,  please: 

o Check with neighbors or building management

o Contact the delivery partner with your tracking information

o Email us at teamsamriddhisworld@gmail.com if the issue persists • For packages damaged during transit, please refer to our Return Policy for  damaged/defective products

7.    Special Order Types

7.1 Gift Orders

●       Gift orders are available only through direct inquiry

●       For gifting options, please email teamsamriddhisworld@gmail.com with the subject  line “GIFT ORDER INQUIRY”

●       Include the following details in your email: 

o Product(s) you wish to purchase as gifts

o Recipient’s delivery address

o Any gift message you would like to include

o Your preferred packaging requirements

●       Our team will respond with customized gifting options and pricing 7.2 Bulk Orders

●       Bulk orders can only be placed through direct inquiry

●       For bulk purchasing, please email teamsamriddhisworld@gmail.com with the  subject line “BULK ORDER INQUIRY”

●       Include the following details in your email: 

o Products and quantities you wish to purchase

o Delivery location(s)

o Required delivery timeframe

o Any special packaging requirements

●       Our team will provide a customized quote including specialized shipping  arrangements and any applicable discounts

8.    Contact Information

Contact Information for Shipping & Delivery Inquiries

For any questions or concerns regarding your order’s shipping and delivery, we’re here to help:

●     Email: teamsamriddhisworld@gmail.com (Response within 24 hours)

●     WhatsApp Support: +91-7439704765 (Available Mon-Sat, 10:00 AM – 6:00 PM IST)

●     Visit Our Store:
 Shop No: 1D4, Eden Shop, above Eden Shop
 AG Block(Newtown), Action Area 1A
 Newtown, Kolkata, New Town
 West Bengal 700156

●     Order Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

When contacting us about a shipping or delivery issue, please have your order number readily available to help us assist you promptly.

Effective Date: 01/05/2025

We appreciate your understanding that the extended processing and delivery timelines reflect our commitment to quality craftsmanship and thorough quality control. Each saree is handcrafted with precision and care, ensuring that when it reaches you, it truly embodies the excellence of authentic silk craftsmanship.